Job Title: Thrift Retail Store Manager

Department: Retail Operations

Job Classification: Full Time, Exempt

Pay Range:

• Minimum: $42,000
• Midpoint: $55,000
• Maximum: $68,000

Reports To: Director of Workforce Development and Employment

Why Work Here:

At MRC Industries, we offer a vibrant, mission-driven workplace dedicated to empowering individuals with disabilities and fostering inclusive community engagement. Joining our team means contributing to meaningful work that transforms lives while providing opportunities for professional growth and advancement. Be part of an innovative environment where your leadership will directly impact our community and further our mission of inclusion and independence.

Job Summary:

The Thrift Store Manager will oversee daily operations of MRC Industries Thrift Store, ensuring profitability, exceptional customer service, efficient store management, and staff development. The role includes managing donations, merchandise display, sales strategies, volunteer coordination, and fostering community partnerships to enhance the store's mission-focused objectives.

We are looking for candidates who bring more than just operational experience. The role requires individuals who have been involved in launching retail operations from the ground up-those who understand the complexities and pace of a start-up environment and can build and evolve processes, not just maintain them.

Essential Duties and Responsibilities:

• Oversee the store's daily operations, ensuring a clean, welcoming, and productive environment.
• Manage donation processes, including receiving, sorting, pricing, and merchandising.
• Implement and monitor sales strategies to achieve revenue targets.
• Lead, train, and mentor staff and volunteers to deliver excellent customer service and efficient store operations.
• Maintain inventory control systems and ensure timely restocking.
• Manage financial responsibilities including cash handling, budgeting, and expense monitoring.
• Develop and maintain strong relationships with local community groups, businesses, and donors to drive support and donations.
• Ensure store compliance with health, safety, and accessibility standards.
• Coordinate marketing and promotional activities in collaboration with the marketing team.
• Prepare and present regular sales reports, inventory updates, and strategic recommendations to senior management.

Required Skills/Abilities:

• Exceptional leadership and management skills.
• Strong customer service and interpersonal communication skills.
• Ability to effectively manage inventory and merchandising.
• Excellent organizational and time management abilities.
• Proficient financial management skills including budgeting and reporting.
• Effective problem-solving and conflict-resolution skills.
• Familiarity with retail management systems and software (POS systems).
• Ability to work effectively with volunteers and diverse populations.
• Valid Michigan driver's license, good driving record, and reliable, insured vehicle for use on the job.

Education and Experience:

• Bachelor's degree in Business Management, Retail Management, or related field preferred, or equivalent combination of education and retail management experience.
• Minimum of two years of retail management experience required, preferably in thrift store or nonprofit retail settings.
• Demonstrated experience in sales strategy development and execution.
• Proven experience in managing staff and volunteers.
• Experience working with or supporting individuals with disabilities or barriers to employment preferred.

Physical Requirements:

• Frequent standing, walking, bending, lifting, and reaching required.
• Ability to regularly lift and move items weighing up to 50 pounds.

Work Conditions:

• Work is performed primarily indoors in a retail store environment.
• Occasional exposure to dust and allergens from handling donated items.
• May require occasional evening and weekend work.